Agent Productivity AI Chatbot
Implementation Time:
4 months
Solution Provider: PAND.AI Pte Ltd
A mid-size real estate agency in Singapore wanted to reduce the amount of paperwork done by its agents in daily operations, from deal sourcing to invoice generation.
During the pandemic when the office was shut, the real estate agents found it almost impossible to carry out their work which was heavily reliant on paperwork. As a result, case submissions were delayed, and invoices were issued late, which ultimately affected the agents’ productivity.
Before working with us, their entire operations were done on paper. Physical paperwork had to be submitted to specific administrators, and all operations were delayed by administrator absences. This problem was further exacerbated when pandemic lockdowns went into place.
We worked with the management/KEO to conduct an in-depth analysis of the company’s internal workflow, and presented a strategy that included a recommendation to upgrade the accounting system.
The AI Chatbot allows real estate agents to instruct the bot to search for deals, process invoices (which is integrated to the accounting system at the backend), submit new cases, find and arrange for co-brokers and perform most aspects of a real-estate transactions digitally.
After 4 months, the agency owner observed an increase in productivity of more than 50% by most of its agents, due to increased administrative efficiency and faster turn-around on services requested by the agents.
The automation also let to quicker invoice generation, hence commission payout – a great motivation for the agents.
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Implementation Time
4 months
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